The Card: The CaseOneCard is intended to be used the entire time you are associated with the University. It is not necessary to obtain a new card each semester. In order to receive CaseOneCard you must present a valid form of photo identification at the time of application (driver's license, state ID, passport, etc.). Your card should be carried at all times and must be presented to University officials upon request. The card is non-transferable. The CaseOneCard must be presented at the time of purchase and shall be the only means of accessing the cardholder's account.
Liability for Illegitimate Use of Accounts: If a CaseOneCard is lost or stolen, the cardholder is responsible for the first $50.00 spent in the account if reported within 48 hours from the incident. Liability will not exceed $500.00 if reported within 60 calendar days. If reported after 60 calendar days, liability will be unlimited. Report lost or stolen cards online 24 hours a day or call Access Services during regular business hours at 368-2273 or 368-3333 after business hours. Once reported as lost or stolen, the card will be deactivated. The card and account will remain deactivated until the rightful owner has the card reactivated. To reactivate a card, the cardholder must request reactivation from Access Services in person, ID card must be present. Only Access Services can reactivate a card once it is reported as lost or stolen. Only one CaseOneCard per cardholder may be valid at any time.
Privacy/Disclosure of Account Information to Third Parties: The University will disclose information about your account to third parties, including Blackboard Inc. and participating vendors, only (1) if Blackboard or a vendor needs to determine whether your account has been charged or refunded properly; (2) to reconcile sales to and reimbursements from vendors; (3) to comply with court orders or applicable laws; or (4) if you give specific written permission for the disclosure. By depositing money into the CaseCash account you accept the foregoing terms and all of the other terms and conditions of the program.
Documentation of Account Activity: The cardholder can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. Some locations including copiers, printing stations and vending readers are not capable of providing receipts. The remaining balance in the cardholders CaseCash is displayed at every point of sale terminal each time the account is accessed. The cashier, at any location accepting CaseCash, may be asked to verify an account balance. Occasionally the account balance is not available at a card reader. During these times, cardholders can check CaseCash account balances online or Access Services (during business hours) will provide a balance whenever possible. The cardholder can also request a statement detailing the Debit Account activity in person during regular business hours at Access Services. There is a $1.00 fee for paper statements.
Insufficient Funds/Offline Transactions/Negative Balances: Under normal conditions the cardholder will not be able to overdraw his/her account. If under certain unusual circumstances, an insufficient funds condition might occur, it is the responsibility of the cardholder to provide restitution. If the condition is not cleared the insufficient funds amount will remain negative and unusable and/or the University may seek recovery from the cardholder.
Refunds: The University will refund the remaining balance of CaseCash upon one of the following conditions: (1) graduation from Case Western Reserve University, (2) withdrawal from Case Western Reserve University, or (3) at the end of the academic year upon request. If you are leaving the University, you must request an account refund in writing. Refunds will only be issued for amounts greater than $1.00. All refunds are at full CaseCash value minus a $15.00 processing fee.
Error Resolution Procedures: As soon as the cardholder believes there is a discrepancy or would like more information, CWRU should be contacted. The communication must include: (1) the cardholder's name and Case Western Reserve University Identification number; (2) a description of the transaction in question and the discrepancy; (3) the dollar amount of the transaction. CWRU will inform the cardholder of the results of the investigation within 10 business days after notification from the cardholder and will correct any error promptly. If more time is required, however, CWRU may take up to 45 days to review the discrepancy. If the additional 45 days is required, CWRU will credit the cardholder's account so that the participant will have use of the money during the time it takes to complete the review. Cardholder is responsible for any overdraws as a result of such credit or its subsequent reversal. If CWRU decides that there was no error, the cardholder will receive a written explanation within three business days after completion of the account review. The cardholder may request copies of documentation used in the review.
Additional Terms: Student acknowledges that by depositing money with the student's university card office and by designating such money to be available for the university card program, student authorizes the university to provide Blackboard Inc. with specific information regarding the student, including cardholder name, home address, campus address, email address, etc., (collectively, the "Student Information") for the purpose of promoting the card program and providing the student with information and offerings of products and services.
Inactive Accounts: If a student has not been enrolled for more than two consecutive semesters, or an account has been inactive for a period of 12 months, and the student has not specifically requested a refund in writing, the account will be closed and the account balance will become property of Case Western Reserve University.
Change of Terms: The University may change any term or part of these policies by sending a written notice to the cardholder at least 30 days before change is to become effective. The use of the Debit Account of the CaseOneCard on or after the effective date of change means that the participant accepts and agrees to the change. The University may apply any such change to the outstanding balance of the CaseCash account on the effective date of the change of terms and to new charges after the date.
Damaged or Lost Cards: Over time, cards can become damaged, unreadable or lost. Cards damaged due to normal wear and tear will be replaced for a small fee. Access Services can reserve the right to charge for replacement of a card damaged due to neglect, misuse or improper care.