Why do I need to show a picture ID to get a new campus card?
This is a visual verification; no information is recorded from the picture ID. This procedure is designed to protect the privacy of each person obtaining a card and add security to the carding procedure.
I need a new ID – what do I need to bring?
Bring a photo ID such as driver's license, passport, or state ID. You will also need $25 (CASECash, cash, check, Discover, MasterCard, or Visa) if you need a replacement card. Students must be currently enrolled and fees must be paid in order to obtain a CaseOneCard.
How do I get an ID card if I do not have a driver's license, state ID or passport?
If you are an undergrad you need to stop at the undergrad admissions office to get a letter verifying your identification.
Can I choose my ID number?
No; you cannot choose your ID number. Your 7-digit CaseOneCard Student ID number is assigned in SIS.
Can I get a copy of my photo?
Access Services does not release university ID photos.
Students, Permanent Employees, and Faculty members: Your first card is provided at no charge. However, the charge for replacing lost, stolen or damaged cards is $25.
Temporary Employees, Contractors, & Others: The cost for your ID card is $25 for a proximity card.
How do I get my card to work for my buildings/labs?
Access request must come from the person authorized for the area. Kelvin Smith Library and Veale Convocation Center is standard access for all case students and staff.
Why can't I punch a hole in my ID to put it on my key chain?
If you punch a hole in your card it may no longer function properly. If this happens, you are responsible for the replacement fee. We sell holders that you can place your ID card in and put on your key chain.
How can I get my card to work to make purchases on/off campus?
If you already have a Meal Plan with CaseCash your card is activated for purchases on and off-campus. If not, stop by Access Services, Crawford Hall, Room 18 from 9 AM to 4 PM M-F. and make an initial deposit of at least $5 to open your account.
Your CaseCash cannot be retrieved as cash. However, due to a contractual arrangement with PNC Bank, your CaseOneCard can be linked to a PNC Bank account. It can then be used as an ATM card or to make Point of Sales transactions using your Personal Identification Number (PIN) For information and instructions, please see www.pnc.com/cwru
Do I have to come down to your office if my ID isn't working?
Not always. It is best to call us first at 368-2273. We will try to fix your card over the phone, but sometimes we must see the card to fix the problem.
What is a Temp Card and how do I get one?
Temp Cards are issued by the Wade, and Fribley Area Offices to students who have lost their ID but still need to access their Residence Hall and/or meal plan. If you have lost, misplaced or had your ID card stolen, visit the Area Office near your residence hall and sign up for a replacement card.
When you find the lost ID, or buy a replacement, you must return the Temp Card so that your ID card will work again. Temp Cards are activated for 3 days. Extensions and special arrangements have to made through the Area Office.
Will you notify me if ID is found?
Yes; we will try to notify you by email.
Why do I have to pay to replace my ID?
Our budget accounts, as best we can, for giving new students & employees their first ID cards free. The replacement fee covers the cost of the materials used in reprinting the ID card.
Do I get to keep my ID when I graduate /leave the university?
No; Your ID card is university property that should be turned into Access Services upon your departure from the university. You can mail your ID card back to address listed on the back of the card.
How do I open an account?
Students on Meal Plan which includes CaseCash: already have their CaseOneCard accounts open. You can add additional funds either online at http://caseonecard.com, at Value Transfer Stations or at Access Services Office.
Students not enrolled in the meal plan or a plan without CaseCash: must open and activate their CaseOneCard account. You may fill in a CaseOneCard Account Application, enclose a check of at least $5 as the initial deposit and send the form by Campus mail to Access Services, Crawford Hall, Room 18. We will notify you by e-mail once the account has been activated and the funds deposited. You may also drop by Access Services, Crawford Hall, Room 18 from 9AM to 4PM M-F & make an initial deposit of at least $5.
Your first deposit must be done by mail or in person at Access Services. Subsequent deposits can be done online, at Value Transfer Stations, by mail with checks, or in person at Access Services.
Employees: must fill out the CaseCharge Account Terms & Conditions Form, and mail it to Access Services, Crawford Hall, Room 18, or drop it off in person.
How much does it cost to open a student account?
It does not cost anything to open an account. Your initial deposit needs to be a minimum of $5.00. You do not pay interest, monthly service charges, or annual membership dues.
How do I add funds to my account?
Cash deposits ($5's, $10's and $20's does not take $50's) are made at Value Transfer Stations around campus. Initial locations are Wade Commons, Thwing Center (this fall) and more coming soon. Credit and debit card deposits (Visa and MC only) are accepted online or in person; have your Visa or MasterCard and student ID number ready. You can send checks by mail, as well to Access Services, 10900 Euclid Ave. Crawford Hall, Room 18 Cleveland, OH 44106. In addition, you may bill up to $1000/semester to your Bursar’s Account.
Can my parents add funds to my account?
Yes; Discover, MasterCard or VISA deposits are accepted online. Parents will need your 7 digit student ID number and a Discover, MasterCard or VISA to complete the transaction. The address is http://caseonecard.com. Parents can also send checks in the mail to Access Services, 10900 Euclid Ave. Crawford Hall, Room 18 Cleveland, OH 44106.
How do I withdraw funds from my account?
You cannot withdraw funds from your account. Withdrawals are not permitted from CaseOneCard. You can close your account and request a refund, but remember you can use the funds on your card to make purchases on and off campus.
How do I check my balance?
You may check your balance online at http://caseonecard.com. Account statements can only be accessed online, information is updated daily.
Can my parents check my balance?
No; your parents can not check balance unless you share that information with them. We are not legally permitted to give that information to anyone other than account holder. You are not legally obligated to share that information.
How do I close my account?
Students may close accounts and obtain refunds upon graduation, withdrawal from the University, or at the end of the Spring Semester. We may also issue refunds to credit or debit cards in special cases. Refunds will only be issued for amounts higher than $15.
What happens to the money in my account at the end of the year?
Your account remains open and funds carry over to the next year unless you request a refund.
What do I do if my card doesn't work or if I have more questions about services?
Please e-mail Access Services at email@example.com, or call (216)368-CARD (2273). You may also stop down to our office on the ground floor of Crawford Hall, Room 18, 9AM to 4PM Monday-Friday.
What should I do if I lose my CaseOneCard, or if it is stolen?
Step 1: It is Very Important that you report your card lost/stolen as soon as you discover it is missing. First, report your card lost or stolen as soon as possible; you should go online to the CaseOneCard web site at http://caseonecard.com and deactivate your meal plan and CaseCash (no one else will be able to use it) or you can call Access Services during business hours (9AM to 4PM M-F Crawford Hall Room 18) at 368-2273. After hours, weekends and holidays call 368-3333.
Step 2: If your card has been stolen, file a police report. A copy of the report may be submitted to our office and after reviewed, the replacement fee may be waived.
The University reserves the right to file charges and discipline any cardholder that files a fraudulent police report to avoid paying for card transactions.
What is my liability on a lost or stolen card?
Cardholder will be responsible for the first $50 dollars spent in the account if reported within 48hrs from the incident. Liability will not exceed $500 if reported within 60 calendar days. If reported after 60-calendar days liability will be unlimited.
How do I reactivate my ID after I reported lost?
For your security; if you recover your ID card, YOU MUST personally bring your card to Access Services to request that your card be reactivated.
What about my PNC ATM Card?
If you lose or replace your CaseOneCard and it was linked to a PNC Bank Account, you must notify PNC Bank immediately. Follow the procedure outlined at http://www.pnc.com/cwru.
With the changes to the CaseOneCard banking partnership, U.S. Bank will no longer be activating CaseOneCards to work with U.S. Bank Checking accounts.