No problem. Just because you lose your card doesn't mean you'll lose the money in your account. Report a lost card immediately to suspend activity on your account! Call Access Services during business hours at 368-2273 or 368-3333 after business hours or during weekends and holidays. If your CaseOneCard is active as a US Bank ATM Card, you must report this to US Bank immediately. To obtain a new CaseOneCard, bring a photo ID to Access Services during business hours.

Linking your new replacement CaseOneCard to a US bank account is no longer available.

Your first University ID card is free, however a replacement fee of $25 will be charged for lost, stolen or damaged cards (including holes punched in cards). If your card has been stolen, after reporting it to the CaseOneCard office, file a police report. A copy of the report may be submitted to our office and after reviewed, the replacement fee may be waived.

To Reactivate your card:

The cardholder must request reactivation from Access Services in person, ID card must be present. Only Access Services can reactivate a card once it is reported as lost or stolen.

Only one CaseOneCard per cardholder may be valid at any time.

CaseOneCard no longer has a contract with US Bank. Replacement CaseOneCards cannot link to a US Bank account.