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FAQ's

Why do I need to show a picture ID to get a new campus card?
This is a visual verification; no information is recorded from the picture ID. This procedure is designed to protect the privacy of each person obtaining a card and add security to the carding procedure.

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When and where can I get my CaseOneCard?
ID photos are taken at Access Services in lower level of Crawford Hall, room 18.
Office Hours: M – F 8:30am – 5:00pm; Tuesdays until 6:00pm

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I need a new ID--what do I need to bring?
Bring a photo ID such as driver's license, passport, or state ID. You will also need $25 for resident and $15 for non-residents (cash, check, MasterCard, or Visa) if you need a replacement card. Students must be currently enrolled and fees must be paid in order to obtain an ID.

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How do I get an ID card if I do not have a driver's license, state ID or passport?
If you are an undergrad you need to stop at the undergrad admissions office to get a letter verifying your identification.

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Can I choose my ID number?
No; you can not choose your ID number. Your ID number is your SSN.

Can I choose the background on my ID card?
No; you can not choose your background on your card. The background of your card is chosen by your affiliation with the university.

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Can I get a copy of my photo?
Access Services does not release university ID photos.

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Do I have to pay for my Case campus card?

Students, Permanent Employees, and Faculty members: Your first card is provided at no charge. However, the charge for replacing lost, stolen or damaged cards is $15.00 for a mag strip card and $25.00 for the proximity cards each time.

Temporary Employees, Contractors, & Others: The cost for your ID card is $15.00 for a mag strip card and $25.00 for a proximity card.

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What's difference between a mag strip and a proximity card?
A mag strip card can access authorized academic buildings. A proximity card can access both academic and residential buildings.

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How do I get my card to work for my buildings/labs?
Access request must come from the person authorized for the area. Kelvin Smith Library and Veale Convocation Center is standard access for all case students and staff.

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Why can't I punch a hole in my ID to put it on my key chain?
If you punch a hole in your card it may no longer function properly. If this happens, you are responsible for the replacement fee.
We sell holders that you can place your ID card in and put on your key chain.

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How can I get my card to work to make purchases on/off campus?
Stop by Access Services, Crawford Hall, Room 18 from 8.30 AM to 5.00 PM M-F. and make an initial deposit of at least $5 to open your account .

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Do I have to come down to your office if my ID isn't working?
Not always. It is best to call us first at x2273. We will try to fix your card over the phone, but sometimes we must see the card to fix the problem.

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What is a Temp Card and how do I get one?
Temp Cards are issued by the Wade, and Fribley Area Offices to students who have lost their ID but still need to access their Residence Hall and/or meal plan. If you have lost, misplaced or had your ID card stolen, visit the Area Office near your residence hall and sign up for a card.

When you find the lost ID, or buy a replacement, you must return the Temp Card so that your ID card will work again.  Temp Cards are activated for 3 days. Extensions and special arrangements have to made through the Area Office.

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Will you notify me if ID is found?
Yes; we will try to notify you by email.

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Why do I have to pay to replace my ID?
Our budget accounts, as best we can, for giving new students & employees their first ID cards free. The replacement fee covers the cost of the materials used in reprinting the ID card.

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Do I get to keep my ID when I graduate /leave the university?
No; Your ID card is university property that should be turned into Access Services upon your departure from the university. You can mail your ID card back to address listed on the back of the card.

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How do I open an account?


Students on the Meal Plan who chose to have points: already have their CASEcard accounts open. They can add additional funds either online at
/BbOne/CWRUCard/Deposits.htm, at Value Transfer Stations or at the Access Services Office.


Students not enrolled in the meal plan or who chose not to have points: must open and activate their CASEcard account. You may fill in a CASEcard Account Application, enclose a check of at least $5 as the initial deposit and send the form by Campus mail to Access Services, Crawford Hall, Room 18. We will notify you by e-mail once the account has been activated and the funds deposited. You may also drop by Access Services, Crawford Hall, Room 18 from 8.30 AM to 5.00 PM M-F & make an initial deposit of at least $5.
Your first deposit must be done by mail or in person at Access Services. Subsequent deposits can be done online, at Value Transfer Stations, by mail with checks, or in person at Access Services.


Employees: must fill out the CaseCharge Account Terms & Conditions Form, and mail it to Access Services, Crawford Hall, Room 18, or drop it off in person.

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How much does it cost to open a student account?
It does not cost anything to open an account. Your initial deposit needs to be a minimum of $5.00.  You do not pay interest, monthly service charges, or annual membership dues.

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Where can I use my CaseOneCard?
You can use your card at various on and off campus locations.

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How do I add funds to my account?
Cash deposits ($5's, $10's and $20's does not take $50's) are made at Value Transfer Stations around campus. Initial locations are Wade Commons, Thwing Center (this fall) and more coming soon. Credit and debit card deposits (Visa and MC only) are accepted online or in person; have your Visa or MasterCard and student ID number ready. You can send checks by mail, as well to Access Services, 10900 Euclid Ave. Crawford Hall, Room 18 Cleveland, OH 44106.

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Can my parents add funds to my account?
Yes; Visa and MasterCard deposits are accepted online. Parents will need your ID number and a Visa or MasterCard to complete the transaction. The address is http://caseonecard.com. Parents can also send checks in the mail to Access Services, 10900 Euclid Ave. Crawford Hall, Room 18 Cleveland, OH 44106.

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How do I withdraw funds from my account?
You can not withdraw funds from your account. Withdrawals are not permitted from CASE card. You can close your account and request a refund, but remember you can use the funds on your card to make purchases on and off campus.

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How do I check my balance?
You may check your balance online at
http://caseonecard.com. Account statements can only be accessed online, information is updated daily. At the end of each semester we will issue a online statement for you to review. You will receive an email alert when the statement is ready for review.

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Can my parents check my balance?
No; your parents can not check balance unless you share that information with them. We are not legally permitted to give that information to anyone other than account holder. You are not legally obligated to share that information. 

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I have more than $10 deposited in my account, but I cannot buy more than $10 worth of products from the vending machines. Is there a problem?
No. Vending machines sales are limited to $10 per day in order to discourage card theft. Each day your vending account balance is reset to $10 and is reduced with each sale.

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How do I close my account?
Students may close accounts and obtain refunds upon graduation, withdrawal from the University, or at the end of the semester. We may also issue refunds to credit or debit cards in special cases. Refunds will only be issued for amounts higher than $10. Due to the administrative cost of issuing refunds we suggest you spend any amount that you have left in your card if it is less than or equal to $10.

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What happens with an inactive account?
If your account has been inactive for two semesters Sep-May, you will be assessed a maintenance fee of $10 at the end of the second semester and $5 per semester thereafter. If the funds are exhausted CASE will proceed to close the account. That fee can only be waived if the cardholder was abroad or out of town for an University sponsored activity, such as exchange program. Accounts that have been inactive for more than 12 months will be closed and the account balance will become property of CASE.

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What happens to the money in my account at the end of the year?
Your account remains open and funds carry over to the next year unless you request a refund.

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What do I do if my card doesn't work or if I have more questions about services?
Please e-mail Access Services at
access@case.edu, or call (216)368-CARD (2273). You may also stop down to our office on the ground floor of Crawford Hall, Room 18, Mon-Fri:8:30-5:00, & Tues: 8:30-6:00. 

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What should I do if I lose my CASE Card or if it is stolen?


Step 1:  First, report your card lost or stolen as soon as possible; you could go online to the Casecard web site at
http://caseonecard.com and deactivate it  (no one else will be able to use it) or you can call Access Services during business hours (8.30 AM to 5.00 PM M-F Crawford Hall Room 18) at 368-2724. After hours, weekends and holidays call 368-3333.
Note: It is "Very Important" that you report your card lost/stolen as soon as you discover it is missing.


Step 2:  If your card has been stolen, file a police report. A copy of the report may be submitted to our office and after reviewed, the replacement fee may be waived.
The University reserves the right to file charges and discipline any cardholder that files a fraudulent police report to avoid paying for card transactions.

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What is my liability on a lost or stolen card?
Cardholder will be responsible for the first $50 dollars spent in the account if reported within 48hrs from the incident. Liability will not exceed $500 if reported within 60 calendar days. If reported after 60-calendar days liability will be unlimited.

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How do I reactivate my ID after I reported lost?
For your security; if you recover your ID card, YOU MUST personally bring your card to Access Services to request that your card be reactivated.

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